- Praise God
- Please be praying...
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- What Every Church Needs to Know about Marketing: Part 3: Marketing is about People
- What Every Church Needs To Know about Marketing: Part 2: Marketing is Everything
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- Encouraging progress
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- The Nike Effect: Part II
- The Nike Effect: Part I
- Starting New This New Year
- Christmas Revelation from Charlie Brown
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- What If Starbucks Marketed Like the Church? A Parable.
- re-Branding on Momentum
I am so honored and thankful to have been able to sit down a few weeks ago and chat with Chris Yaw of ChurchNext.tv. Anytime I'm able to share my passion for church marketing and healthy church growth with others is a gift! Check out the video link below for a whole host of insightful questions and honest answers about church marketing, when and when not to promote your church, and the keys to really growing a healthy, thriving church body. Enjoy!
A couple of years ago, I had the honor of visiting the Democratic Republic of Congo in West Africa and addressing about twenty-five hundred native pastors. I was completely humbled by the opportunity to speak to them and totally unsure how I might explain exactly what it is that I do. A “marketing executive with a passion for churches” might connect with a few, but honestly, I wasn’t sure they would understand well enough for me to gain and hold their attention.
Then I remembered Joshua and Caleb and the team of spies who were sent ahead to check out Canaan. I talked about this story to the pastors, focusing on how they analyzed and calculated and researched the Canaanites. They brought their report to Moses and the Israelites. “Let us go up at once and take possession, for we are well able to overcome it” (Numbers 13:30).
As I dug deeper, I discovered something pretty cool. The instructions that Moses gave to Joshua and Caleb sounded so familiar to me. It was what we call market research, demographics, and psychographics today. Moses told them:
"See what the land is like, and whether the people who live in it are strong or weak, whether they are few or many. How is the land in which they live, is it good or bad? And how are the cities in which they live, are they like open camps or with fortifications? How is the land, is it fat or lean? Are there trees in it or not? Make an effort then to get some of the fruit of the land." (Numbers 13:18-20).
Research still proves critical in knowing how to take the land for God. I shared this message with the Congolese pastors and explained that I am like Joshua and Caleb for many churches—a spy sent out to scope out the community. The pastors understood completely. In fact, I think they got the message in a way that many American ministers don’t. God gave them insight and strategy to expand their reach in their communities.
The point I’m making is to know your community. Know what they like, what they dislike. Know their hopes, and know their fears. Through research, find out how you should market yourself to reach them. This will equip you to expand the Kingdom and to further your reach. If you don’t know where to start when marketing to your community, start by finding out who they are.
Who are the people you're trying to reach and how are you getting to know them?
© Richard L. Reising
About ten years ago my wife and I left the corporate marketing world on a mission to serve the church. We had received a clear calling on our lives that drove us to leave house and home--literally. We sold a brand new house we built in Scottsdale, sold one of our cars and moved in with relatives (better know you have heard from God before you do that) in order to pursue this passion. We left two executive level salaries for a life serving churches that qualified us for welfare for several years. God sustained us. He sustains what He starts.
As we were in this transition to serve the church with God-given, world-tested, marketing principles and ideas, we were struck by how the term marketing was handled in the church. In my previous career, as a marketing professional, I had my hand in everything from market research, client profiling, customer experience development, sales analytics, pricing, sales oversight, advertising, facility decor, public speaking, branding, public relations and client billing. When we put up our shingle as a firm, churches were struck by the concept of a "church" marketing firm and routinely asked us, "Oh so you can design my mailer?" We could and we were gracious to do so, but to many churches--the small area of marketing that we call "advertising" or "promotions", was what they thought marketing was all about.
What is marketing all about? Webster’s says that marketing is “an aggregate (sum) of functions involved in moving goods from producer to consumer.” So how does that apply to the church? The sum of everything your church does to connect Christ with your members and the outside world is marketing. Many might wonder why the video is about marketing. It's because marketing (connecting Christ with people) is in your parking lot. It's on the outside of your building. It's in the way you greet me. It's in your members. It's in your message. It's in everything we do that forms the perception of who we are and what we value to the world we are called to reach.
The challenge is, if we think door hangers or websites will solve our marketing problem, then we have a bigger problem. The average church in America has less than a 15% retention rate of first-time visitors. If I owned a pizza parlor and more than 85% of the people who ate there once decided to never come back, I would think a mailer might just kill the business. It would bring people in faster and increase the speed of my demise. I, more likely, need to be working on things like... my recipe, my wait staff, my decor--anything and everything that could increase my retention rate outside of bringing more people in. The principle is stewardship. What are we accomplishing with what God is sending us? If we are not converting that, scripture would reveal that we are not ready for more (Luke 16:10).
Most churches are not successful at marketing because they don’t quite understand the fact that it encompasses every aspect of church life. They often make the mistake of assuming that marketing is about having the coolest website, but it’s so much more than that. Reality: every single church out there is currently marketing whether they know it or not—there are just some doing a great job, and some doing a not-so-great job.
The truth is, God is not as interested in promotion (mailers and the like) as He is in preparation. He is more concerned that you have created an environment to connect with and retain those who visit your church than He is with how you compelled them in—He wants you to create an environment that a non-believing visitor would actually want to stay in.
Now, don’t get me wrong. I imagine some sort of uprising where you all start yelling at me and telling me we’re supposed to be in the world, but not of it. I know that. The fact is, you don’t have to be of the world to create an environment where worldly people would feel welcomed and engaged. The truth is, not everyone is going to come back. Not everyone will accept Christ. But I pray that it will never be the way we miscommunicate with them that causes them to not come back. Take a look back at my post called A Pastor’s Prescription for More Golf. You’ll be surprised.
If this topic intrigues you, I would highly encourage you to check out the book. I spend several chapters redefining “marketing” and pouring a biblical foundation for it. In a few days I will start breaking down the video further--talking in detail what is in there and why.
© Richard L. Reising