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Learn more about my journey in church and marketing.
Have you ever wondered... What if Starbucks marketed like the church?
The book that started a movement; get your copy of ChurchMarketing 101.


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RT @DailyKeller: “It is not the strength of your faith but the object of your faith that actually saves you.” Tue Jun 16 03:14:27 +0000 2015
RT @DailyKeller: “Truth without love is harshness; it may be right but you ignore it because of it's bite. Truth and love together transfor… Thu Apr 09 13:12:00 +0000 2015
RT @DailyKeller: Love is never primarily defined in the Bible as a feeling. At its foundation love is at least a commitment and a promise. Fri Mar 27 19:12:01 +0000 2015
RT @CSLewisDaily: “#Christianity, if false, is of no importance, and if true, of infinite importance, the only thing it cannot be is modera… Tue Nov 11 03:47:45 +0000 2014
First 5k ever. First selfie without my daughter. :) #secondrunselfie http://t.co/TNe5SK6w9q Sat Nov 01 15:25:31 +0000 2014
RT @DailyKeller: “Anxiety is a daily statement to God saying, ‘I don’t think you have my best interest in mind’.” Thu Oct 09 14:01:58 +0000 2014
RT @timkellernyc: The heart of the gospel is the cross, and the cross is all about giving up power. Wed Sep 17 00:58:27 +0000 2014
RT @CSLewisDaily: "I don’t believe that good work is ever done in a hurry." ~ The C. S. Lewis Bible Sat Sep 13 12:57:25 +0000 2014
RT @mattedmundson: Our captivity to teach should never take precedent over our capacity to learn. #traidcraftAGM14 Sat Sep 13 12:57:04 +0000 2014
RT @DailyKeller: “You don't fall into love. You commit to it. Love is saying I will be there no matter what.” Sat Sep 13 12:56:38 +0000 2014
Very excited to be asked to speak this coming Wednesday on "Marketing God's Way" at Gateway Church http://t.co/PVKc31cGWB Sat Sep 13 12:55:03 +0000 2014
RT @CSLewisDaily: I believe in Christianity as I believe that the sun has risen: not only because I see it, but because by it I see everyth… Fri Sep 12 00:41:41 +0000 2014
RT @DailyKeller: “If you don’t preach like there are lost people present, there won’t ever be any.” Mon Aug 18 05:06:29 +0000 2014
RT @timkellernyc: Jonah stands as a warning that human hearts never change quickly or easily even when someone is being mentored directly b… Sat Aug 16 02:19:46 +0000 2014
RT @DailyKeller: “Putting our faith in Christ is not about trying harder; it means transferring our trust away from ourselves and resting i… Sat Aug 16 02:17:19 +0000 2014
In life, there are people you can count on to DO THINGS & people you can count on to GET THINGS DONE—how exactly do you describe the rest? Thu Jul 03 03:07:02 +0000 2014
Excited to share some unique principles on Kingdom Influence next week. Visit if you can. Gateway Church: http://t.co/hlsoLtg05i Fri Mar 28 18:54:21 +0000 2014
Mar 09 2:34 PM

Creating an Experience

Mar 09 2:34 PM
Mar 09 2:34 PM

A few years ago, I was sitting in my local Starbucks and happened to overhear a group training session for new employees. And it was awesome! The employees were being trained on the atmosphere and experience that they were hired to create. The mission statement was given clearly through examples, so everyone could grasp it. The meeting was visionary. I was just about ready to fill out an employment application!

The people holding the training had a picture of how the employees were to treat each other and the leadership, but the tone was not focused on what the workers wanted to get out of the job. Instead, the training was centered around the experience they were to provide for each other and in turn, the customers. They were taught to be relational with frequent guests and sensitive to those who might not even know what a latte is.

What if we, as the church, put this much effort into inspiring workers—volunteers and members alike—with a vision for how the church could be and the atmosphere we would create for our visitors? Without this alignment, is it any wonder why we often come across as so fragmented and ineffective to the people we are trying to reach? Is it a surprise that there are so many churches connecting with so few people?

What are you doing to allign your ministry team? Do you have an atmosphere that's deliberate and effective?

Jan 07 4:40 PM

The Video: The Miraculous Mailer

Jan 07 4:40 PM
Jan 07 4:40 PM

As a marketing person, you would probably assume that I am pro-promotion, right? Meaning, that I think the answer for more growth is found in advertising. Well, the truth is that I am pro-promotion…when you’re in a place to promote yourself. There are a lot of people out there today that misconceive what marketing is all about. It’s about building a bond between you and those you’re trying to reach. And as a result, I challenge that for most churches, the best marketing is not to advertise at all—not until they’re ready. Most churches are not ready because they aren’t connecting or "bonding" with visitors well enough to get them to come back. 

In the video, What if Starbucks Marketed Like the Church, one of our baristas made the comment that they plan to do a direct mailing "that will solve everything". The only problem is that the experience that this fictional Starbucks provided was actually keeping people from coming back. The other barista said himself that visitors rarely came back. I see it time and time again. A struggling church sees a thriving church do a mailing and decides, “we should be doing that too. That will solve our problem.” Think about it this way: That’s the same logic as the young couple that fights all the time and thinks marriage will solve all of their relationship problems. 

Direct mail, like getting married, doesn’t solve problems; it brings them out and intensifies them. If you aren’t retaining visitors, when you send out a direct mailer, all you are doing is inviting people to come in and see why no one wants to come to your church. On the other hand, if you have a healthy church—one that is thriving on its own, direct mail can enhance your growth just like marriage enhances a strong relationship.

I recently was consulting at a church that had spent tens of thousands on advertising the year before we arrived. When we worked with them to diagnose their current situation, one of the things we saw was that about 4 out of 100 visitors were returning. Thank God for the 4, but that means that 96 people out of every 100 were casting a "no" vote about their church. With their increased advertising, they were increasing the rate that 96% of the community was turning them down. Give them a few more years of this and everyone in town will have visited and summed up that church as one that nobody wants to go to. Needless to say, my team and I helped them shut down the advertising and are working with them to build an atmosphere that fosters growth—in numbers and in spiritual depth—while keeping their core values in tact.

You won’t win them all. A healthy church will experience 20-30% visitor retention. Growth should be organic first and foremost. It should be the response of changed lives inspiring others to experience change. Word of mouth has been and always will be the best advertising that exists. If you’re not hitting these numbers, it’s time to look introspectively.

In the meantime, start asking yourself, what is it that’s making visitors not return? Take the energy and effort that you would put into a direct mailer, or promotional plan, and apply it to things that will cause organic growth. Focus on the relationship first—once you’ve got it solid, then you can start talking about the marriage.

If you’re interested in more resources about building an atmosphere that fosters growth, start by reading my book, ChurchMarketing 101. There are several chapters devoted to it.

© Richard L. Reising

Dec 18 11:45 AM

The Video: Speaking Starbucksian

Dec 18 11:45 AM
Dec 18 11:45 AM

There is no doubt that Starbucks has their own language. Tall, Grande, Venti... (Let's call it Starbucksian). For the most part, churches have their own language too. Having your own language is sometimes a valuable weapon in your marketing arsenal, but yielded without planning and precision, it can be deadly to your culture. Basically, it’s a two-edged sword. On one hand, if you don’t know the language, you feel lost and on the "outside." However, if you know the language, you feel "included," special and "in-the-know."

"Code" language is a very insider thing. Many churches will ask, if insider language is a bad thing, why does Starbucks do it? Simple. They want insiders. As an outsider, you learn the secret code by ordering a drink. If you don’t know it, someone is standing right there, looking you in the face and helping you engage your transition between outsider and insider. They are there to even suggest a drink. When someone has a puzzled look on their face, you quickly hear... "Would you like something hot or cold?" "Would you like something sweet?" They are literally trained to identify a newcomer and immediately make them comfortable without any kind of embarrassment. They are "hands on" to steer you into an addictive Mocha Frappucino. After you visit about three times, you are the master. You’ve got your drink and your size down pat. You’re an insider now. The bridge to that point was built very deliberately by Starbucks themselves in an effort to create insiders. Brilliant!

Now, why is this not working so well for churches? One, most churches speak Christian-ese not as a bridge to gain insiders, but as a validation tool with other insiders. AKA: I prove my spirituality in the number of three-syllable Bible words I can say. As churches, we often make it difficult for visitors to understand our code. We don’t have interpreters waiting to greet visitors at the front door, their job solely to explain everything we intend to say. When someone does indicate they might not know our ways, many churches throw them under the bus and make a show of them—asking them to stand up, raise their hands, and fill out forms.

If the visitor tries to follow along, our insider jokes and language—the very stuff that rallies the troops and makes believers feel like they’re in the cool "in-crowd" (the “God is good.... All the time” stuff from the video)—all of those insider jokes just remind them that they’re outsiders.

What's the key? Just that: a key. It’s like a map that you need to read the key to understand the symbols. The key is a bridge. The key is an explanation. Without explanation, you leave outsiders out. Without the barista telling me what the stuff is, I’m lost. With the barista carefully explaining the coded language, I’m on my way to becoming an insider. So, insider language in itself is not the issue unless it is left to resolve with out deliberate explanation.

Make this commitment: never let a service take place where you don’t break down church vocabulary for the visitors present and tell them the story behind our inside jokes. The secret behind this is two-fold: if you commit to it, 1) you’ll build stronger bridges and 2) you’ll get tired of bringing in so much context to all your insider verbiage, that you'll cut it down to the minimum.

As a church, do you have your own language? Do your inside jokes leave an outsider feeling further outside? It’s time to build a bridge. Change your language or commit to bridge-building. Without it, your church might be good at winning over other Christians, but you will leave a lost and dying world dying to know what you’re talking about.

© Richard L. Reising

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